Here you can find the answer to the most common question when it comes to shipping.
What is processing time?
Processing time is the time it will take between the moment we receive your order until the time we ship the package, this is usually between 1-3 business days but usually during high season we can see delays on the processing time due to the high volume of orders, but it will not exceed 5 business days.
How long does it take for an order to arrive?
Your order will take processing time of 1-3 days. Once shipped, it will take 7 to 15 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 4 business weeks or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
My tracking information is available but the tracking information is not getting updates.
This is completely normal, when the package is in transit to your country the tracking information will not show any more tracking updates until the package arrive to your country.
Why are you shipping from overseas if you are a UK company?
Due to the high cost of keeping a large inventory in UK we decided to keep some our inventory in our overseas warehouses, but we ship some products from our UK warehouse, by doing this we are passing the saving onto our clients.
Do you ship internationally?
Yes we ship worldwide.
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order tracking. You can also reach out to our customer support desk at firstname.lastname@example.org to ask questions anytime.
Why is my tracking information not available yet?
In most of the cases after the package leaves our warehouse it will go into ground transportation all the way to the distribution center, during this period the tracking information will not show any updates, usually this could take between 3-6 business days after the order is shipped. You can also check the status of your order using your tracking number and this link 17TRACK . If you think is been too long and the tracking information is not available yet please contact us and we will check for you.